Terms of Service

Last Updated: October 6, 2026

Welcome to our online store. By accessing our website, browsing our products, or placing an order, you agree to comply with and be bound by these Terms of Service.

Please read these terms carefully before using our website or purchasing any product.

1. General

These Terms of Service govern your use of our website and your purchase of products through our online store.

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective when posted on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product dimensions and specifications may have minor variations.

• Images may be used for illustrative purposes where applicable.

• We reserve the right to correct errors, inaccuracies, or omissions at any time.

We also reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors, including errors caused by technical or system issues.

If an order is placed at an incorrect price due to an obvious pricing error, we reserve the right to cancel the order and provide a refund for any payment already made.

Applicable taxes, shipping charges, or other fees may be added during checkout where applicable.

4. Orders and Order Acceptance

Placing an order on our website does not automatically guarantee that the order will be accepted.

We reserve the right to:

• Accept or decline an order.

• Cancel an order.

• Limit quantities purchased.

• Restrict orders to certain locations.

• Cancel orders suspected of fraud, abuse, or misuse.

An order may be cancelled if the product is unavailable, there is an obvious pricing or listing error, or the transaction appears suspicious or fraudulent.

5. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This may include:

• Full name

• Phone number

• Email address

• Billing address

• Shipping address

• Payment information

• Other information required to process your order

You are responsible for ensuring that the information provided is correct.

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

6. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Delivery times are estimates and may vary due to courier delays, weather, holidays, operational issues, remote locations, incorrect addresses, or other circumstances beyond our reasonable control.

We do not guarantee delivery on a specific date unless expressly stated.

For Cash on Delivery orders, availability may depend on the customer's delivery location and our applicable COD eligibility rules.

We reserve the right to restrict COD availability for certain locations or orders based on operational, delivery, fraud, or return-risk considerations.

7. Cash on Delivery Orders

For COD orders, you agree to accept and pay for the order when delivered.

Repeated refusal of legitimate COD orders, deliberate non-acceptance, false orders, or misuse of COD services may result in:

• Cancellation of future COD orders.

• Restriction of COD availability.

• Requirement to use prepaid payment for future orders.

• Other reasonable measures to prevent abuse.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers must comply with the applicable return conditions and provide the required evidence for eligible claims.

For damaged, defective, incomplete, or missing-item claims, a complete and uninterrupted unboxing video may be required.

Fraudulent, misleading, manipulated, or abusive refund and return claims may be rejected.

Please review our Refund & Return Policy before placing an order.

9. Fraud and Abuse

We maintain a strict policy against fraudulent transactions and misuse of our services.

We may cancel or restrict orders if we reasonably believe that an order or customer account is involved in:

• Fraudulent activity.

• Fake or unauthorized orders.

• Repeated COD refusals.

• False return or refund claims.

• Product substitution or replacement fraud.

• Manipulation of evidence.

• Abuse of promotions or discounts.

• Multiple accounts created to misuse offers.

• Any other activity intended to cause loss or abuse our services.

We reserve the right to take reasonable measures to protect our business and customers against suspected fraud or abuse.

10. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Brand names

• Product images

• Product descriptions

• Graphics

• Website design

• Text

• Videos

• Artwork

is owned by or licensed to us unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit any website content without prior written permission.

11. Prohibited Use

You agree not to use our website or services for any unlawful or unauthorized purpose.

You must not:

• Violate any applicable law or regulation.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with website security or functionality.

• Submit false or misleading information.

• Use automated systems to abuse the website.

• Attempt to damage or disrupt our services.

• Engage in fraudulent transactions.

We reserve the right to restrict or terminate access to customers who violate these terms.

12. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics providers, Shopify, and other service providers.

Your use of these services may also be subject to their respective terms and privacy policies.

We are not responsible for the independent actions, policies, availability, or performance of third-party services.

13. Website Availability

We aim to keep our website available and functional, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, security reasons, or other operational requirements.

14. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, government restrictions, strikes, or other unforeseen events.

Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, and expenses arising from:

• Your misuse of the website.

• Your violation of these Terms of Service.

• Your violation of applicable law.

• Fraudulent or unauthorized activities conducted through your account or orders.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

By using our website and placing orders, you acknowledge that information may be collected, processed, stored, and used as described in our Privacy Policy and as permitted by applicable law.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of our website, products, or services shall be subject to the jurisdiction of the appropriate courts having jurisdiction under applicable law.

18. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

19. Contact Us

For questions regarding these Terms of Service, orders, products, returns, or refunds, please contact:

Email: theurbanistoofficial@gmail.com

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.