Terms of service

Terms of Service

Brand Name: TruePose

Welcome to The TruePose. By accessing our website, purchasing our products, or using our services, you agree to comply with and be bound by the following Terms of Service.

1. Acceptance of Terms

By using our website or services, you confirm that you have read, understood, and agreed to these Terms of Service, along with our related policies.

2. Eligibility

  • You must be at least 18 years old or have legal parental/guardian consent to use our services.

  • You agree to provide accurate information during purchases and account registration.

3. Products and Services

  • All products are subject to availability.

  • We reserve the right to modify, discontinue, or limit product offerings at any time.

  • Product descriptions, pricing, and images are provided for informational purposes and may vary slightly.

4. Orders and Payments

  • Orders are subject to acceptance and verification.

  • Prepaid orders may qualify for promotional benefits such as free shipping.

  • Cash on Delivery (COD) orders may incur additional shipping charges.

  • We reserve the right to cancel suspicious or fraudulent orders.

5. Shipping and Delivery

  • Shipping timelines are estimates and may vary based on courier services, delivery agents, and location.

  • Delays caused by third-party shipping providers are outside our direct control.

6. Returns and Refunds

  • Returns and refunds are governed by our Return and Refund Policy.

  • Customers must provide valid proof, including genuine unpacking video evidence for defective products where required.

  • Claims without proper verification may be denied.

7. Intellectual Property

All website content, branding, logos, designs, product images, and materials are the exclusive property of The Urbanisto.

  • Unauthorized use, reproduction, or resale is prohibited.

8. User Conduct

You agree not to:

  • Use our services for unlawful purposes

  • Submit false claims or fraudulent refund requests

  • Interfere with website security or operations

  • Misuse our intellectual property

9. Limitation of Liability

The TruePose is not liable for:

  • Indirect or consequential damages

  • Product misuse by customers

  • Courier or shipping delays

  • Technical website disruptions

10. Privacy

Your use of our services is also subject to our Privacy Policy regarding data collection and usage.

11. Termination of Service

We reserve the right to suspend or terminate service to customers who violate these Terms.

12. Policy Updates

The Truepose may update these Terms of Service at any time without prior notice.

13. Governing Law

These Terms shall be governed by the applicable laws of the relevant jurisdiction.

14. Contact Information

For customer support or legal inquiries:

Email: theurbanistoofficial@gmail.com

By using The Urbanisto’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service.