Shipping Policy
Brand Name: TruePose
At The TruePose, we are committed to delivering your orders efficiently and transparently. Please review our shipping policy below.
1. Shipping Charges
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Free shipping is available on all prepaid orders.
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Cash on Delivery (COD) orders are not eligible for free shipping and may include additional shipping charges.
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Applicable shipping charges for COD orders will be displayed at checkout.
2. Order Processing Time
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Orders are typically processed within 1–3 business days after confirmation.
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Prepaid orders are processed once payment is successfully received.
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COD orders are processed after order verification.
3. Delivery Time
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Estimated delivery timelines may vary depending on location.
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Standard delivery usually takes 3–7 business days; however, shipping and delivery times may vary depending on the delivery agent, courier service, and destination location.
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Delivery delays may occur during holidays, high-demand periods, or due to courier issues.
4. Shipping Coverage
5. Order Tracking
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Once your order is shipped, tracking details will be shared via email, SMS, or other provided contact methods.
6. Failed Deliveries
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Customers are responsible for providing accurate shipping information.
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Orders returned due to incorrect address, failed delivery attempts, or refusal may incur additional reshipping charges.
7. Damaged or Missing Packages
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Customers should inspect packages upon delivery.
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If the package appears tampered with or damaged, customers should record proper evidence and report the issue immediately.
8. Contact Us
For shipping-related inquiries:
Email: theurbanistoofficial@gmail.com
By placing an order with The TruePose, customers agree to this Shipping Policy.
