Shipping Policy

Last Updated: October 6, 2026

We are committed to processing and delivering your orders as smoothly and efficiently as possible. Please review the following shipping terms before placing your order.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable.

Orders placed using Cash on Delivery may be subject to additional verification before shipment.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational factors.

You will receive order and shipping updates using the contact details provided during checkout.

2. Shipping Locations

We currently ship orders to eligible serviceable locations within India.

Shipping availability may depend on the serviceability of your PIN code and the availability of our courier partners.

Some remote, restricted, or non-serviceable locations may not be eligible for delivery.

3. Delivery Time

Estimated delivery times may vary depending on your location, courier availability, and other factors.

The estimated delivery timeframe, where available, will be displayed during checkout or communicated after your order has been shipped.

Delivery times are estimates and are not guaranteed.

Remote locations, difficult-to-service areas, adverse weather, public holidays, courier disruptions, operational issues, and other circumstances beyond our reasonable control may result in additional delays.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location

• Order value

• Product weight or package size

• Shipping method

• Promotional offers

Any applicable shipping charge will be the customer's responsibility unless free shipping is specifically offered.

5. Order Tracking

Once your order has been shipped, tracking details may be provided through the contact information submitted during checkout.

You can use the tracking information to monitor the progress of your shipment through the relevant courier service.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning an undelivered parcel to the sender.

Please ensure that:

• Your phone number is correct and reachable.

• Someone is available to receive the package.

• Your shipping address and PIN code are accurate.

• You respond to courier calls or delivery notifications when necessary.

Failure to respond to the courier, providing an incorrect address, refusing delivery, or being unavailable for repeated delivery attempts may result in the order being returned to us.

7. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability may be restricted or disabled for certain:

• PIN codes

• Locations

• Orders

• Customers

• Order histories

These restrictions may be applied based on delivery serviceability, operational considerations, previous delivery failures, return-to-origin risk, suspected fraud, or other legitimate business reasons.

Where COD is unavailable, customers may be required to use an available prepaid payment method.

8. Failed or Refused Deliveries

An order may be returned to the sender if:

• The customer refuses delivery.

• The customer is unavailable during repeated delivery attempts.

• The address or PIN code is incorrect or incomplete.

• The location is not serviceable.

• The customer does not respond to the courier.

• The shipment cannot be delivered for reasons attributable to the customer.

For COD orders, repeated refusal or non-acceptance may result in future COD restrictions.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

We are not responsible for delivery delays, failed deliveries, or additional shipping costs caused by:

• Incorrect name

• Incorrect phone number

• Incorrect address

• Incorrect PIN code

• Missing address details

Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been shipped, changes to the delivery address may not be possible.

10. Lost, Damaged, or Tampered Packages

If your package appears damaged, opened, tampered with, or otherwise compromised upon delivery, please document the condition of the package immediately.

For claims involving damaged, missing, or defective products, please refer to our Refund & Return Policy.

A complete, uninterrupted unboxing video may be required to verify the condition of the shipment and product when received.

11. Delayed Shipments

Although we work with courier partners to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control.

These may include:

• Severe weather

• Natural disasters

• Public holidays

• Courier operational issues

• Transportation disruptions

• Government restrictions

• High-volume periods

• Remote-area delivery limitations

• Incorrect or incomplete customer information

We appreciate your patience when such delays occur.

12. Refusal of Fraudulent or Suspicious Orders

We reserve the right to verify, hold, or cancel orders that appear suspicious, fraudulent, abusive, or otherwise inconsistent with normal purchasing activity.

Orders may also be restricted based on repeated failed deliveries, excessive COD refusals, or suspected misuse of our services.

13. Contact Us

For shipping-related questions or concerns, please contact:

Email: theurbanistoofficial@gmail.com

When contacting us about an order, please provide your order number and relevant delivery details so that we can assist you efficiently.

By placing an order through our website, you acknowledge and agree to this Shipping Policy.