Contact Us

We’re here to help with your orders, products, shipping, returns, refunds, and any other questions you may have.

Get in Touch

Email:
theurbanistoofficial@gmail.com

For faster assistance, please include your order number when contacting us regarding an existing order.

Order Support

For questions regarding:

• Order status

• Shipping and delivery

• Product issues

• Returns and refunds

• Damaged or missing products

• Payment or COD orders

Please email us with your order number and a clear description of your issue.

Return & Refund Requests

For return or refund requests, please email:

theurbanistoofficial@gmail.com

Please include your order number and required proof, including the complete unboxing video where applicable, as described in our Refund & Return Policy.

Support Hours

Our customer support team will respond as soon as possible during our operating hours.

Response times may vary depending on the volume of inquiries.

Thank you for choosing us.