Legal Notice

Last Updated: October 6, 2026

This website is operated by HEALSTEP, a business of Theurbanisto Pvt Ltd, for the purpose of offering products for sale to customers in accordance with applicable laws and regulations in India.

By accessing, browsing, or using this website, you acknowledge and agree to the terms contained in this Legal Notice, our Terms of Service, Privacy Policy, Shipping Policy, and Refund & Return Policy.

1. Business Information

Business Name: HEALSTEP
Legal Entity: Theurbanisto Pvt Ltd
Business Address: Kaloor, Kochi, Kerala, India
Email: theurbanistoofficial@gmail.com
Customer Support: theurbanistoofficial@gmail.com

2. Website Content

All content appearing on this website, including but not limited to:

• Product photographs

• Product descriptions

• Logos and brand assets

• Graphics and illustrations

• Text

• Videos

• Website layout and design

• Marketing materials

is owned by, licensed to, or otherwise lawfully used by the website operator unless stated otherwise.

Unauthorized copying, reproduction, modification, distribution, publication, or commercial use of website content is prohibited.

3. Product Information

We make reasonable efforts to ensure that product information, descriptions, photographs, specifications, availability, and pricing displayed on the website are accurate.

However, minor variations may occur between product photographs shown online and the actual product due to lighting, photography, manufacturing variations, and differences in display devices.

We reserve the right to correct typographical, pricing, product, or technical errors when discovered.

4. Orders and Transactions

We reserve the right to accept, reject, hold, or cancel an order where reasonably necessary, including in circumstances involving:

• Product availability issues

• Incorrect pricing or product information

• Incorrect customer information

• Suspicious or fraudulent activity

• Repeated COD refusals or failed deliveries

• Misuse of promotions or discounts

• Technical or payment-related errors

Where a prepaid order is cancelled by us and a refund is applicable, the refund will be processed in accordance with our Refund & Return Policy and applicable payment-provider procedures.

5. Fraud Prevention

We maintain measures designed to prevent fraudulent transactions and abuse of our services.

Orders, COD requests, return requests, refund requests, and customer activity may be reviewed where there are reasonable indicators of fraud or misuse.

We reserve the right to restrict COD, cancel orders, reject fraudulent return/refund claims, or restrict future purchases where permitted by applicable law.

6. Intellectual Property

The website name, logos, product names, graphics, written content, photographs, and other original materials may constitute intellectual property of the business or its licensors.

No content from this website may be reproduced, copied, republished, distributed, modified, or commercially exploited without prior written permission, except where permitted by applicable law.

7. Third-Party Services

This website may use third-party services, including payment gateways, courier providers, analytics services, Shopify, advertising platforms, and other technology providers.

Your use of third-party services may also be subject to their own terms and privacy policies.

We are not responsible for services operated independently by third parties.

8. External Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes. We do not necessarily control or endorse the content, policies, availability, or practices of third-party websites.

You access third-party websites at your own discretion and risk.

9. Website Availability

We make reasonable efforts to maintain the availability and security of this website.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free of technical errors.

Access may occasionally be suspended because of maintenance, technical issues, security measures, updates, or circumstances beyond our reasonable control.

10. Limitation of Liability

To the extent permitted by applicable law, we shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of this website or the inability to use the website.

Nothing in this Legal Notice is intended to exclude or restrict any consumer right or liability that cannot legally be excluded or restricted under applicable law.

11. Consumer Rights

Nothing in this Legal Notice, our Terms of Service, or any other website policy is intended to take away any statutory rights available to consumers under applicable Indian law.

Our policies are intended to operate alongside applicable consumer-protection requirements.

12. Privacy and Personal Information

Personal information submitted through this website may be collected and processed for purposes such as:

• Processing and delivering orders

• Customer support

• Payment processing

• Returns and refunds

• Fraud prevention

• Website operation

• Legal and regulatory compliance

Please refer to our Privacy Policy for additional information regarding the handling of personal information.

13. Governing Law

This Legal Notice shall be interpreted in accordance with the applicable laws of India.

Any dispute concerning the website, products, services, or transactions shall be addressed in accordance with applicable Indian law and the jurisdiction of the competent authorities or courts.

14. Changes to This Notice

We reserve the right to update or modify this Legal Notice at any time.

Changes will become effective when the updated version is published on this website.

You are encouraged to review this page periodically.

15. Contact Information

For questions, complaints, legal notices, or other concerns relating to this website, please contact:

HEALSTEP
Theurbanisto Pvt Ltd
Kaloor, Kochi, Kerala, India
Email: theurbanistoofficial@gmail.com

For order-related matters, please include your order number so that we can identify and assist with your request efficiently.